Customer Survey Reviews
Very thorough, very friendly, very professional. Everything they said would happen did, in fact, happen. They kept me informed me every step of the way.
Jarrett and Michelle|
Bill was great to work with! He was very patient walking us through the process. He always got right back to us whenever we had questions . He was on the phone with us many times talking us through paperwork that we didn't understand etc. I would highly recommend him to my family and friends.
Alicia and Ethan|
Bill Gaudet was amazing and was there during the few months while we shopped, asked a million questions, and purchased our first home amid these crazy times. We are so thankful for the work and time that he put in to helping us- he was there with a quick (and helpful!) response to every text message- even on the weekends so we were never left hanging. If we know anyone who is looking for mortage help in the future, he will definietly be who I'd suggest!
This is my second mortgage with harbor one. It honestly is only because of Nellie that I decided to go with harbor one again. She is an amazing person. Not only is she a great mortgage originator who kept me on the loop the whole time and responded to my many questions on a timely manner and had patience to reexplain the same thing a couple times till I got it. She was supportive through the process of the loan and the transition for me. My first mortgage with her was challenging as I was going through a very messy divorce and she was very supportive throughout the process. This time was emotional too. I said goodbye to the home I shared with my son and it was the only place we felt safe and happy. Although we said goodbye to that home we are excited to start our new adventure in this new home. If it wasn’t for Nellie’s continued support I’m not sure we would have the house we really wanted and the great experiences and memories we will make here. Thank you again Nellie for helping us through this next step forward in our lives.
Gary and Kathy|
Nellie Doughty was a pleasure to work with. Kept us informed throughout our process. Nellie was available and time and any day to answer any questions we had. Great asset to Harbor One and us.
"Nellie went above and beyond!
Deanna and John|
Nellie was spectacular throughout the entire process of our home buying/loan experience. Her knowledge of the industry saved us countless headaches and she was always prompt, pleasant, and so easy to work with. Nellie went above and beyond, coming to our open houses, working with our agent, reaching out to us and informing us of needed paper work and deadlines, and called us to congratulate us when we closed on our home. I joked several times that it was far easier working with Nellie and everyone at HarborOne than it was to work with our realtor. This was a first for us since our first loan with another company was so cumbersome and difficult. Nellie truly made us feel like a client/customer, that is what sets her apart. She always took the time to explain things we didn't understand and wanted clarity on. This is so different from our previous home buying experience -- we truly didn't know it could be this easy. I already referred Nellie to a few people with the hopes that they'll go with HarborOne. The customer services is what truly makes the difference.
Erica and James|
I can't even put into words how extremely satisfied I am with the services I've received from the harbor one team. I will be referring harbor one to anyone that tells me they are looking for a home.
Great job. Thank you so much.
Thomas and Nancy |
Overall was very pleased with the process. Renee did a great job assisting me when needed. Thank you.
Renee you are the best !!!